Once your order is placed, it immediately goes into production and customization to ensure quick deliveries. In case the product is not printed or customized as per your instructions, we can accommodate your request.

Typically, our designer will get in touch with you as soon as your order is received and discuss your design on the product. Once it is done, we will give you an estimate of the time for dispatch. As soon as the goods are dispatched you will get a mail with the tracking information. Its as simple as that.

We are committed to giving you the best quality product while keeping the prices competitive. In case of any defect in the product or quality-related issues please inform us within 10 days of receiving the product. We will assist you to ensure your concern is addressed satisfactorily.
If you receive the product in a damaged condition, kindly share the images and product details immediately (within 24 hours), to help us identify the issue and provide you with a solution. We will do everything to keep you happy.

ClayBag is essential a B2B portal with option to buy in small quantities at reasonable prices. So we provide the option for customers to enter their GST No. at the time of placing orders to get a GST invoice. All our prices mentioned on the online store are all Inclusive. So you will have nothing extra to pay besides what is displayed against each product.

We do not have Cash On Delivery option as all our products are customized with your logo or your design. We only have a prepaid option for payment. The pricing we offer is very competitive and makes it unviable to offer COD which will significantly increase the cost of the product.

While we understand this will add to your already long list of usernames and passwords to remember, we offer a host of benefits through our loyalty program, for creating an account with ClayBag. Some of them are listed below.

• Earn 50 points for sign up with claybag.
• Earn 25 points for each successful referral.
• Earn 2 points on every purchase of Rs. 100 and multiples thereof.

We will be adding more new points programs on an ongoing basis.

Each time you cross 100 points you can request for a gift voucher of the same value and redeem it in your next purchase. This is an ongoing purchase. Going forward we plan to offer a lot of value adds and options to make every purchase valuable for money.

No. You can refer as many people as you want. You will earn 25 points on every successful referral. A successful referral is when your referred contact does a transaction on claybag.com

• You will be able to check your order status through my account page.
• You can also reorder from your previous orders.
• Add products to the wishlist so that you can come back and buy one product at a time.
• Manage your entire purchase.

We have tied up with multiple logistics partners to ensure the fastest delivery in the best price across India. Usually most shipments reach all part of India within 2 to 5 days. All shipments are dispatched from Bangalore.

Yes we do. WE don’t anything that we don’t like ourselves in most other online stores. So when you check out you don’t see any additional costs. What you see is what you pay. All products come with FREE shipping across India.

As soon as your order is dispatched you will receive a communication with your product shipment details and the courier contact details. You can track the shipment. In case you do not receive the goods in the stipulated time, please reach out to us for assistance.

If the package is broken or damaged, please take a picture of the same and share it with us immediately. We will have a replacement sent to you as quickly as we can.

Yes it can be done. Plz note that customisation is a tricky job and doesn’t have the same formula for every product. If you want to do a little more than what’s offered in the store front, do not hesitate to reach out to us. For a marginal difference in price we can accommodate your request. This additional increase in price can be paid offline.

It is very unlikely that you will ever face this situation. But in the rare occasion that you do feel disappointed, we assure you a 100% satisfaction guarantee. Tell us where we fell short and we will try to address the issue. If it still doesn’t work for you, simply send the product back to us and we will refund your money. Please ensure the product is not used. Our quality team will check the goods returned and within 7 days of receiving the goods, you will get a full refund of the payment.

Any order that’s already in customization cannot be canceled. But in case we are able to cancel it, you will need to send us an email along with your original order confirmation email and mention the reason why you intend to cancel it. Our backend team will process the same and confirm you regarding the refund.

We are focussing on providing the finest customisation options for small quantities aimed at StartUps and Small Business. Our effort is to ensure the customisation is of a good quality and the price remains competitive while doing this. In case where the cost of customisation is high, we have a slightly higher Minimum Order Quantity to ensure you get the best Value for Money.

At ClayBag we aim to work with StartUps and Small Businesses to help them benefit from our collective buying. We pass on the maximum benefit to our customers. All the products come with 100% quality assurance and free customisation services. In some cases the prices may be really low but that because we have built economies of scale to be able to offer the products at these low prices. Its all of you, who make this possible.

IN most cases we mention the branding space available. However in case we missed it, you can reach us through the chat option and get clarity on your queries. We will be happy to assist you.

All our products come with assured quality. IN case of any defect in the product, we will have them replaced at our cost. We do not sell substandard products. We believe all our products will be used for you to build your brand. Keeping that in mind we do not compromise on quality. You will always receive a good quality product for the price you pay.

We have a clear size chart for all size based products. Since it is a customised product, we cant replace it as we wont be able to use it elsewhere. We strongly recommend you use the size guide for the apparel. For any further queries plz reach us through the chat option or through a call and we will assist you with your queries.

We have a team of graphic designers who can help you with correcting the artwork given to make it print friendly. However we do not provide any creative design services at this point in time.

At the time of uploading the image file you will get options to see the files accepted for your artwork. Usually we can work on JPEG, PNG, CDR, AI or PSD file formats.

At this point in time we do not provide creative designing assistance. However we may have forums created for you to reach the right designers and take their assistance for your design jobs.