Refund Policy

Curated Quality Guarantee

At ClayBag, every order is backed by careful curation and attention to detail. The Small Batch Revolution is built on quality you can trust. While we work hard to ensure every product meets our standards, we understand that issues can occasionally happen—and we're here to make it right.

Customized Merchandise

Because personalized and custom-branded products are created specifically for your business, returns and refunds are generally not applicable. However, we will gladly review your request if:

• The product arrives damaged or defective
• The final delivered product significantly differs from the approved digital proof

Reporting an Issue

If there's an issue with your order, please notify us within 48 hours of delivery.

Email us at talk2us@claybag.in with:

• Your Order ID
• A brief description of the issue
• Clear photos of the product for review

Refunds & Resolution

Once reviewed and approved, refunds will be processed to your original payment method within 5–7 business days.

Depending on the order, we may also offer Clay Coins or store credit as an alternate resolution.

Your trust matters to us—and we're committed to delivering premium merchandise with the quality your brand deserves.